TERMS & CONDITIONS -
The
following terms and conditions do not affect your statutory rights.
The law of England shall apply to this agreement irrespective of the place
of delivery.
Complaint Procedure
If in the unlikely event that you have a particular complaint, please contact
us by email in the first instance. You will be
kept informed about the progress in any dispute and will be provided with a
timescale for resolving
the dispute.
All complaints are dealt with in the strictest confidence.
We
believe in providing a fair
and effective complaints procedure.
How to order / Payment
1.
On-Line by credit / debit card -Most Cards accepted including 
2.
Sending a cheque by post – payable to John-Paul Products Ltd.
Please refer to our instruction
sheet.
We only accept payment in GB Pounds Sterling.
Every effort is made to ensure the prices quoted are accurate and maintained
for your order, however, this may not always be possible, if for any reason
a price is different on receiving your order we will notify you and you may
cancel your order with a full refund.
Delivery
We aim to ship out goods to UK destinations within 2 working days of receiving
the order.
If goods are unavailable within this time-scale you will be contacted with
a likely delivery time.
If the revised timescale is not acceptable, you may cancel your order with
a full refund.
In any event we will not be liable for any loss caused to you by late delivery.
Returns
Within 7 working days of the date you receive the goods, you will be responsible
for the items until they reach us.
Goods may be returned unused, unsoiled and undamaged in their original wrappings
for exchange or refund (Less postage and packaging).
For your own protection, we suggest that you use a secure delivery method which
requires a signature.
In the case of exchange, please contact us as we will ask that you pay packing
and postage costs.
If the item is faulty we will pay the costs incurred.
RETURNS - PLEASE E-MAIL US FIRST - CLICK ON HYPERLINK BELOW:
CLICK
HERE TO REQUEST RETURN INSTRUCTIONS
Shipping
and Packaging
Within the UK the cost is given on our web-site order page.
VALUE ADDED TAX
All prices include Value Added Tax (VAT) at
20% unless otherwise indicated.
We reserve the right to alter our prices and product specifications without
notice under circumstances beyond our control.
We hope you enjoy your visit to our website.
We are very happy to help and
advise customers, but we cannot be held responsible for the final decision
on design, style, colour, size etc.
All
fabric images are colour indicators only and may change
slightly due to your browser settings.
If you wish to bulk buy and need to match a specific colour, please contact
us by e-mail.
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